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Covid Refund Guarantee

Our Covid Refund Guarantee has been developed so that both owners and guests receive fair treatment in the event of Covid related incidents

Covid Refund Guarantee

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national or regional lockdown, we will give you a full refund. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put in a high tier, or government imposed local lockdown and when the travel restriction coincides with the period of your holiday.  

The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. A number of bank travel insurance policies as well as a number of single trip policies include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as GoCompare. Please see our Terms and Conditions for further information.

We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers. Coverwise , Allianz Assistance , Trailfinders

Current government advice on Covid 19 can be found here

covid refund guarantee